Product Defect

Your Laimer product has a defect? No problem - here you will find a list of some problems and how to best proceed.

If your problem is not listed, or you need our help, just contact us.

First of all we would like to apologize for any problems with your product. High quality workmanship and the use of appropriate materials are very important to us.

Nevertheless, sometimes a bad apple can show up.

That's why we are here for you and try to find the best and fastest solution to your problem.

What you should know in advance:


We offer an all-round dealer warranty of 12 months on all our watches. This means that within the first year after buying the watch, you can claim almost any defects free of charge under the warranty. In addition, of course, the 24 months legal warranty on our products also applies; however, this does not cover the same cases and does not cover all cases included in the warranty. You can find more information in the guidelines; of course you can also contact us directly.

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Laimer Support

If your problem is not listed here or you still need to contact our support team, we will be happy to help you. Please make sure that you provide the following information so that we can help you as quickly and as efficiently as possible. The model number of your watch - if there is a visible defect; please also send a photo of it. If it is a warranty/legal warranty claim, please also send a photo of your warranty card/receipt/invoice.

Contact us

Sending in the watch

If you decide to send your watch to us, please contact our support team first. Then you can send us your defective product; either you organize the transport yourself (we recommend shipping with a tracking code) or we will organize a pickup of your watch on request. In case of a warranty claim, we will of course also bear the costs for the pickup, otherwise this will be clarified individually with our support team. Please pack the watch well and enclose the following return form.

Return form
Broken strap

The strap of your Laimer watch is broken? This defect can be easily repaired in most cases. In your watch box you should find some spare links, you can use these to replace the broken links. This is almost like shortening your watch; you have to remove the metal pin that connects the broken links and the intact strap. Then you can remove the broken links and replace them. If you do not have any replacement links in your wooden box, we can send you some. Please contact us with your model number and a photo of the watch and your warranty card/receipt.

Clock does not run correctly or stops

If your watch has stopped or is not running properly, this can have various causes. If you have had your watch for a long time, it may also be that the battery simply needs to be replaced. You can have the battery changed by any watchmaker/jeweller; you do not have to send the watch to us. If it is not because of the battery, it is also possible that there are problems with the movement. The best thing is to contact us directly here.

Frequently asked questions

Do you still have questions about your repair? Take a look at our Return FAQs, maybe you will find an answer to your question. Otherwise you are welcome to contact us.

▽ Who bears the shipping costs for sending in a defective product?

We will cover the shipping and return costs*, provided that a guarantee/warranty case exists. For this purpose, we provide collection services on request, a refund of the shipping costs afterwards is not possible.

▽ Can I also send in a defective product if it was not purchased on

As we are the manufacturer, you can of course contact us with any problem with a Laimer product, no matter if the watch was bought directly from us or not.

▽ Can I take my defective product to a Laimer dealer near me?

It depends on the case whether there is the possibility to carry out a repair locally. Warranty cases, for example, must usually be handled directly by us. If you contact a local watchmaker or Laimer dealer, there may be costs for the repair.