Your Laimer product has a defect? No problem - here you will find a list of some problems and how to best proceed.
If your problem is not listed, or you need our help, just contact us.
First of all we would like to apologize for any problems with your product. High quality workmanship and the use of appropriate materials are very important to us.
Nevertheless, sometimes a bad apple can show up.
That's why we are here for you and try to find the best and fastest solution to your problem.
What you should know in advance:
The strap of your Laimer watch is broken? This defect can be easily repaired in most cases. In your watch box you should find some spare links, you can use these to replace the broken links. This is almost like shortening your watch; you have to remove the metal pin that connects the broken links and the intact strap. Then you can remove the broken links and replace them. If you do not have any replacement links in your wooden box, we can send you some. Please contact us with your model number and a photo of the watch and your warranty card/receipt.
If your watch has stopped or is not running properly, this can have various causes. If you have had your watch for a long time, it may also be that the battery simply needs to be replaced. You can have the battery changed by any watchmaker/jeweller; you do not have to send the watch to us. If it is not because of the battery, it is also possible that there are problems with the movement. The best thing is to contact us directly here.
Frequently asked questions
Do you still have questions about your repair? Take a look at our Return FAQs, maybe you will find an answer to your question. Otherwise you are welcome to contact us.