Returns

You need to return your product?

We're sorry, that you're not happy with your order. As part of our extended right of return you can return your product up to 30 days after arrival of the package. You do not need to indicate any further reasons, but we would be happy to get your feedback.

Laimer Support

If you wish to cancel your order, you must first contact our support via email. Please make sure you include your order number and the model numberof the product to be returned with your enquiry so that we can help you as quickly as possible.

Contact

Sending in the watch

After the return has been registered, you can simply send the package to the address below. We recommend that you send the product with tracking and best of all insured. Please pack the product well and enclose the following return form.

Return Form

Policies

You need more information about our return policies? Take a look at our revocation instruction.

Policies

Return address

Laimer Srl

Hofmann Passage 1

39011 Lana (BZ)

Italy

Frequently asked questions

Do you still have questions about your return? Take a look at our Return FAQs, maybe you will find an answer to your question. Otherwise you are welcome to contact us.

▽ When and how will the purchase amount be refunded?

Refunds are usually made using the original method of payment and within 5-7 business days after the goods arrive at our warehouse. Depending on which payment method you have chosen, the amount will be refunded immediately or a short time after.

▽ What is the return policy if the Laimer product was purchased on another platform, e.g. Amazon?

If you did not buy your Laimer product on www.laimer.bz but on another platform such as Amazon or even locally at a Laimer retailer, you have to make your return on the same platform or in the same store. Unfortunately, it is not possible to return the product directly through us.

▽ Will I receive a return label for my return?

Wir übernehmen die Retourkosten für jede Bestellung innerhalb der Europäischen Union über einem Bestellwert von 10,- €. Hierfür stellen wir auf Anfrage Abholungen zur Verfügung, eine Rückerstattung der Versandkosten im Nachhinein ist nicht möglich.

▽ Can I exchange my order?

Yes, you can exchange your product instead of returning it. Just contact us.