You'd like to return a product?

We're sorry, that you're not happy with your order. As part of our extended right of return you can return your product up to 30 days after arrival of the package. You do not need to indicate any further reasons, but we would be happy to get your feedback.

Laimer Support

If you want to cancel your order, please contact our customer support via e-mail first of all.

Please be sure, to mention your order number and the article number of the product you'd like to return in your email - like that we can help you as soon and best as possible.


Submission of the watch

After registering your return, please send your parcel to the following address:
Laimer GmbH | Johann Kravogl Str. 8 | I - 39011 Lana (BZ)

We recommend to ship the watch with shipment tracking and, if possbile, assured. Be sure to pack the product well and add the following Return Formular to your parcel.



You need more information about our return policies? Take a look at our revocation instruction.


Frequently asked questions

There are still open questions regarding your return? Take a look at our FAQs; perhaps you'll find the answer there. If not, please contact us.

▽ When and how does the reimbursement of the purchase amount take place?

The repayment usually happens with the original used payment method within 5-7 working days. Depending on which payment method you chose, the amount will be refunded immediately or after a short period of time.

▽ How can I return my watch, if it was not bought on, but on another platform like e.g. Amazon?

In case you did not buy your product on our website, but another platform or local dealer, you have to contact the store where you bought it directly. In this case, it is not possible to return the watch on

▽ Can I get a return label for my return?

Just like stated in our return policy, you have to organise your return yourself and also cover the costs. We can offer to organise a pick-up of the parcel; that way the parcel will be collected at your home (or any other address you prefer). Like this it will be shipped assured to us; the costs for a pick-up are 15,- € and will be withholded when reimbursing the purchase amount.

▽ Can I also exchange my product?

Yes, you can also exchange your product instead of returning it. Please contact us.