You need to return your product?

We're sorry, that you're not happy with your order. As part of our extended right of return you can return your product up to 30 days after arrival of the package. You do not need to indicate any further reasons, but we would be happy to get your feedback.

Laimer Support

We are sorry that you are not satisfied with it. Under our extended return policy, you can return your product up to 30 days after the package has arrived. You don't have to give any reasons for this, but we always welcome feedback.


Sending in the watch

After the return has been registered, you can simply send the package to the following address:
Laimer GmbH | Johann Kravogl Str. 8 | I - 39011 Lana (BZ)

We recommend that you send the product with tracking and best of all insured. Please pack the product well and enclose the following return form.

Return Form


You need more information about our return policies? Take a look at our revocation instruction.


Frequently asked questions

Do you still have questions about your return? Take a look at our Return FAQs, maybe you will find an answer to your question. Otherwise you are welcome to contact us.

▽ When and how will the purchase amount be refunded?

Refunds are usually made using the original method of payment and within 5-7 business days after the goods arrive at our warehouse. Depending on which payment method you have chosen, the amount will be refunded immediately or a short time after.

▽ What is the return policy if the Laimer product was purchased on another platform, e.g. Amazon?

If you did not buy your Laimer product on but on another platform such as Amazon or even locally at a Laimer retailer, you have to make your return on the same platform or in the same store. Unfortunately, it is not possible to return the product directly through us.

▽ Will I receive a return label for my return?

As stated in our return policy, you must arrange a return shipment yourself and the cost of doing so is your responsibility. On request, we can also arrange for pickups (for addresses in German, Austria or Italy), so that the package is picked up at your home (or at the address of your choice). This way it will be returned to us insured; the cost for the pickup is €15.- and will be deducted when you transfer the purchase amount.

▽ Can I exchange my order?

Yes, you can exchange your product instead of returning it. Just contact us.