Shipping & Returns

Shipping

We offer free shipping within the European Union*. Of course we also ship to countries outside the EU, but there can be additional fees for shipment and/or longer delivery times.

Generally parcels will be shipped within 24 hours after you've placed your order/receipt of payment – if this happens by 12 noon, it is possible to dispatch the order on the same day (only on request). The normal delivery time (EU) for available items is 2-5 working days. Alternatively, there is also the possibility to choose Express Delivery for an extra charge. For the latter, delivery times are 1-2 working days.

For deliveries outside the EU the fee for shipment can vary, but usually it is around €30.- (including customs duty). In case you are based in Switzerland, you can also order via MeinEinkauf.ch.

For more information you can take a look at our shipping policy or contact us.

Return

As part of our extended right of return you can return your product up to 30 days after arrival of the package. You do not need to indicate any further reasons, but please contatct our support before shipping and log your return. You will have to bear the direct cost of returning the goods.

For more information you can take a look at our refund policy or contact us.