We offer free shipping within the European Union*. Of course we also ship to countries outside the EU, but there can be additional fees for shipment and/or longer delivery times.

Generally parcels will be shipped within 24 hours after you've placed your order/receipt of payment – if this happens by 12 noon, it is possible to dispatch the order on the same day (only on request). The normal delivery time (EU) for available items is 2-5 working days. Alternatively, there is also the possibility to choose Express Delivery for an extra charge. For the latter, delivery times are 1-2 working days.

For deliveries outside the EU the fee for shipment can vary, but usually it is around €30.- (including customs duty). In case you are based in Switzerland, you can also order via MeinEinkauf.ch.

For more information you can take a look at our shipping policy or contact us.

Which type of wood are used for our products?

We use different types of wood for our products, e.g. Maple, Walnut or Sandalwood. Thereby we exclusively use FSC - certified residuals of the furniture industry: so no tree is cut down for us. In case you want to learn more about the used types of wood, click here.

Are our products identical to the product pictures?

No, our accessories are not identical to the product photos. They are mainly made of the natural material wood and mother earth, as is well known, does not like to be supervised or leaded. Therefore, the color and/or grain of our products can differ from watch to watch and production line to production line.

Are our products waterproof?

Our products are NOT waterproof. That stating, that the material wood in general can be damaged by water. Anyhow, our products are splash proof and, therefore, sweat, rain drops .... are no problem thanks to the special impregnation. In any case you should remove them when e.g. taking a both or swimming.

Is it possible to have an allergic reaction?

We call attention to the fact, that our products are made out of 100% natural wood, which is not processed with toxic chemicals or any other protective Treatments. The clasp and back of our watches consist of stainless steel.

Do our watches need special care?

No, there is no special care needed. Our products are impregnatet and varnished with a special, invisible lacquer. That's how the natural features of the wood can be preserved in full.

How can I dispose the battery?

Obviously, our watches are equipped with a battery. Empty batteries can be send back to our stores and disposed there. We guarantee proper waste removal.