GENERAL INFORMATION ABOUT SHIPPING

We ship free of charge within the European Union. Of course we also deliver to countries outside the EU, but shipping costs and/or longer delivery times may apply. If your country is outside the EU, you will find more information below.


Delivery period

The normal delivery time (EU) for stocked goods is approx. 2-4 working days. Please let us know if you need your order by a specific date. For orders and payments received by 12:00 noon of the respective day, the goods can also be shipped on the same day upon request. If you need the produt/s earlier than within this time frame, we can also check the availability of Express Shipping (1-2 days) in your area upon request. However, this can lead to additional costs. Please contact us in both cases and we will try to find a suitable solution together.

We work together with different logistics partners (GLS, SDA, Fedex, Der Kurier). When shipping your parcel, we select the partner who will deliver the parcel to you the fastest and safest way. So you don't have to worry about anything.

If you are not at home or at the designated delivery address at the time of delivery, the carrier will usually try to reach you by telephone. Therefore we ask you to state your telephone number when placing your order. Alternatively he can also try to deliver the parcel to a neighbour or try another delivery the next day. This procedure may vary. Should the delivery still fail, the parcel will be taken to the nearest parcel station. You will be informed of this by a notification in your mailbox or by e-mail. Of course, you will also be informed at which branch the parcel can be picked up and how long it will be available there before it is returned to us.

As a rule, your parcel will be shipped within 24 hours of your order/payment being received. Once your package has been shipped, you will receive a shipping confirmation with your tracking number.


Availability of articles

In general, articles that are displayed in the shop without further information are of course also available. It can happen, however, that some are sold out for a certain or indefinite period of time. This information can be found on the product page directly below the product title. If the article is sold out for a certain time, the exact or approximate delivery date will be shown. Contact us for more information.


Delivery outside the EU

Below you will find a list of countries outside the EU that can be supplied. The shipping costs vary from country to country and are displayed with your order before the purchase, in most cases it is about €30,-. Here the customs costs are included, so there are NO further costs for you on delivery.

If your country is not on the list, or you need further information, please contactcus directly.

Deliverable countries: Argentina, Australia, Austria, Bahrain, Belarus, Belgium, Bolivia, Brazil, Bulgaria, Canada, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, The Maldives, Malta, Mexico, Monaco, Montenegro, Morocco, Namibia, The Netherlands, New Zealand, Norway, Paraguay, Peru, The Philippines, Portugal, Qatar, Romania, Russia, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, Spain, South Africa, South Korea, Sweden, Switzerland, Thailand, Turkey, Ukraine, Uruguay, Vatican City, Venezuela, The United Arab Emirates, The United Kingdom, The United States of America


Delivery to Switzerland

If you are in Switzerland, you have the following delivery options:

1. order and registration via MeinEinkauf.ch.

We work together with meineinkauf.ch, which handles the delivery to Switzerland. This means that we deliver your order free of charge to meineinkauf.ch in Germany and the company then organizes the delivery to you. Delivery is possible from CHF 14.90 (postage, taxes and customs included), but this is no longer handled by us but by our partner company. You can register quickly and easily at meineinkauf.ch and enter the email address and delivery address of the partner company in DE when placing your order.

2. normal order via your address.

Alternatively you have the possibility to order the product/s normally and without further registration via our website. You can enter your order as usual, but shipping costs are €30,-. These include postage, taxes and customs.