Return Policy

If, for whatever reason, you are dissatisfied with your purchase, you can return it to Laimer GmbH within 30 days of purchase date subject to conditions below.

In order to exercise the return/exchange right it is necessary to communicate your intention to return from this agreement by explicit declaration.

How to proceed

To return items, please read the following points:

Use our contact form and enter as contact reason "return". There are also to apply the order number, the model type and the reason for return. Once the message has arrived at us, one of our customer service representatives will handle it.

All returned items must be in new condition, in their original unaltered box and must include all packing material, blank warranty cards, manuals and accessories. Close the box and put it in a bag. Please wrap the watch in a sealed pack and send it back to THIS address.

It is the customer responsibility to contact the courier and organize the product collection. The shipment costs are all at the expense of the final client. We recommend sending the package back with a tracking and insurance method. Laimer GmbH is not responsible for any consequential or incidental damage regarding the packaging.

All articles received in more than 30 days till the purchase date or containing used watches will be refused.
Please be sure to complete our Return Form and add it to your return.

Refunds & credits

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account.